Why an activation opens by link but isn't listed under Programs > Activations
If you can open an activation from its direct link or from your dashboard, but it does not show up in your Programs > Activations list, your activation is safe. Nothing has been lost. This is almost always a team visibility setting on the activation, not a broken or missing activation.
Why this happens
The Programs > Activations list is filtered by team. It shows activations that have no team assigned, or that belong to a team you are a member of. If an activation is assigned to a team you do not belong to, or to a team that currently has no members, it is hidden from that list for you. The direct link still opens it because the link ignores the team filter.
How to make the activation appear
You have two options, depending on whether you want to keep using teams to control who sees the activation:
- Remove the team from the activation, so everyone on your account can see it in the Programs > Activations list.
- Or keep the team on the activation and add the intended users to that team, so it appears for those members.
After you make either change, reopen Programs > Activations and the activation will be listed as expected.
Still not showing?
If the activation still does not appear after you adjust the team, reach out to our support team and include the activation link so we can check the team assignment for you.