Managing Fulfillment
Note: If you joined GRIN on January 23, 2023, or later, Campaigns will not be available for your account and have been replaced by Activations. You can use Activations to manage and organize your creator marketing programs.
For more information, check out our help articles.
The Fulfillment tab allows you to view the shipment status and tracking, mark the fulfillment status, etc. of the product(s) that are sent to your creators. You are also able to filter for creators based on the fulfillment status, shipment status, shipment delivery date, campaign content, and uploaded files.
What You'll Need
A new or existing Campaign.
At least one creator who has submitted an order in their Campaign proposal.
How to Do It
In this guide, you will learn how to create and label fulfillment orders as well as send fulfillment emails and alerts.
Label Fulfillment Status
1. Click Program > Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Fulfillment tab.
4. Check the box(es) to the left of your creator(s).
5. Click Fulfilled.
Note: If your Ecommerce store is integrated with GRIN, then once an order is placed and fulfilled in the Ecommerce store it will automatically be labeled as fulfilled within GRIN.
Create an eCommerce Order
1. Click Program > Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Fulfillment tab.
4. Check the box(es) to the left of your creator(s).
5. Click Create [eCommerce Store] Order.
Export Creator Fulfillment Reports
1. Click Program > Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Fulfillment tab.
4. Check the box(es) to the left of your creator(s).
5. Click Download.
Send Fulfillment Emails or Alerts
1. Click Program > Campaigns.
2. Click the Campaign Work Room icon.
3. Click on the Fulfillment tab.
4. Check the box(es) to the left of your creator(s).
5. Click Email.
Note: Create an email template to easily send mass emails to update creators on fulfillment status, product alerts, etc.
Why the Shipping Statuses of Your Orders Are Not Updating
The order statuses that are shown in the Fulfillment section of your campaign are directly tied to the Ecommerce store you have integrated with your brand. If you notice the statuses of your orders are not updated, then you will first want to review the statuses within your store.
If the statuses are not updated in your store, then it will also be the reason why they have not been updated in GRIN as will pull that information directly from your store. If the statuses of your GRIN orders are updated in your store, and not in the campaign, then you can contact support at support@grin.co.