Billing, Cancellations, and Refunds

Your GRIN subscription, billing schedule, and any cancellation or refund terms are set by the agreement your organization signed with GRIN. Because those terms vary by account, the fastest and most accurate way to make a billing change is to contact your GRIN team.

Who to contact

For any billing question, cancellation, or refund request, reach out to your GRIN Account Manager, or contact GRIN Support through the Help option in the app. Your Account Manager coordinates changes with the Billing and Finance teams.

Cancellations

To cancel or change your subscription, contact your Account Manager. They will confirm the change and make sure no further invoices are issued once your subscription is closed.

Refunds

Whether a refund applies, and how it is calculated, depends on the terms of your agreement, so refunds are reviewed case by case by your Account Manager together with the Billing and Finance teams. Contact your Account Manager to start the conversation.

If your account is closing and you pre-funded creator payments

If you have a remaining Creator Funds balance (money you deposited to pay creators) when your account closes, that balance is returned to you after closure. The Billing team reaches out to the billing contact on file to arrange it. This happens after your account closes, once any pending creator payouts have cleared.

Invoices

You can download your subscription invoices at any time from your account settings.